About Anna & Cole's Jewelry Pieces

Are your products suitable for sensitive skin?

Yes, our jewelry is hypoallergenic, nickel-free, and lead-free, making it safe and comfortable for sensitive skin.

Can your jewelry be worn every day?

Absolutely! Our jewelry is designed to be durable and versatile, perfect for daily wear at the office, casual outings, or special occasions.

Can your jewelry get wet?

Our jewelry is water-resistant and crafted to withstand occasional exposure to water, but we recommend avoiding prolonged contact to maintain its pristine finish.

How do I care for my jewelry to keep it looking new?

We recommend avoiding harsh chemicals and storing your jewelry in our Anna & Cole Timeless Box to protect it from scratches. A gentle wipe with a soft cloth keeps it shining beautifully.

Do you offer customization or engraving?

Currently, we don’t offer customization or engraving services, but our timeless designs are crafted to suit a wide range of personal styles and occasions.

Can I see your jewelry in person? Do you have a physical store?

Currently, we operate exclusively online. This helps us offer high-quality jewelry at an affordable premium price, but we provide detailed photos and descriptions for each piece on our website.

Shipping, Returns, and Warranty

How can I track my order?

  1. You will receive an email containing the tracking information for your order once it has been shipped.
  2. To track your order, simply click the tracking link provided in the email for the most up-to-date shipment details.
  3. If you encounter any issues with the tracking information, please contact us at annaandcoleph@gmail.com for assistance.

How is your jewelry packaged?

Each piece comes in our signature Anna & Cole Timeless Box, a premium packaging designed to protect your jewelry and enhance the gifting experience.

How long does it take to receive my orders?

Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days depending on your location. For orders made during the weekends, the delivery will be arranged by Tuesday.

What is your return and exchange policy?

We accept returns or exchanges within 14 days of purchase, provided the jewelry is in its original condition and packaging. For further assistance, contact our customer support team.

What should I do if I receive a damaged or incorrect item?

We apologize for the inconvenience. Please contact our customer support team within 7 days of receiving your order, and we’ll arrange a replacement or refund promptly.

Do you offer warranties for your jewelry?

Yes, all our jewelry pieces come with a 6-month warranty covering manufacturing defects. Please contact our customer support team for assistance with warranty claims.

Couldn't find your answer?

No worries! If your question isn’t covered here, we’re always happy to help. Reach out, and we’ll make sure you get the information you need.
Contact Us